Orders typically ship within 2–3 business days. Once your order leaves our warehouse, delivery times vary based on your location and the shipping method selected at checkout. You'll receive a tracking link via email as soon as your order ships.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country. International orders may be subject to customs fees or import duties determined by your local customs office.

If your order hasn't shipped yet, we'll do our best to modify or cancel it. Please contact us immediately at info@oliveandloom.com with your order number. Once an order has shipped, it can no longer be canceled but may be eligible for return.

First, check your spam or promotions folder — sometimes emails get filtered there. If you still can't find it, email us at info@oliveandloom.com with your order number and we'll send you the tracking information.

Not at this time, but our packaging is designed to feel gift-ready. Many customers add a handwritten note when sending directly to a recipient.

We accept returns within 30 days of delivery for unused items in their original condition and packaging. To start a return, contact us at info@oliveandloom.com with your order number. For complete details, visit our Returns & Exchanges page.

Unfortunately, we cannot accept returns on items that have been washed or used. We recommend washing one item first to ensure you're happy with it before washing the full set.

We're sorry that happened. Please contact us at info@oliveandloom.com within 7 days of delivery with photos of the damage, and we'll make it right with a replacement or refund.

Once we receive your return, refunds are typically processed within 5–7 business days. You'll receive an email confirmation once the refund has been issued.

Machine wash cold or warm with like colors on a gentle cycle. Tumble dry on low heat or line dry. Avoid bleach and fabric softeners, as they can reduce absorbency. Turkish cotton gets softer and more absorbent with each wash.

Turkish cotton may shrink slightly (3–5%) after the first wash, which is normal for natural fibers. To minimize shrinkage, wash in cold or warm water and tumble dry on low. After the first wash, your towel will maintain its size.

Yes! Turkish cotton is known for becoming softer and more absorbent with each wash. The first wash activates the fibers, and the towel will continue to improve over time — no fabric softener needed.

Yes, you can iron them on a medium setting if desired. For embroidered pieces, iron on the reverse side to protect the stitching.

Yes, this is completely normal. Turkish towels often feel slightly crisp when new because they haven't been treated with chemical softeners. After the first wash, they'll soften beautifully and become more absorbent.

Our towels are dyed using high-quality, colorfast dyes. With proper care (washing in cold or warm water, avoiding bleach), colors will stay vibrant for years. Some natural fading may occur over time, which we think adds to their lived-in charm.

Yes, Turkish cotton is naturally low-lint, which makes our kitchen towels ideal for drying glassware and dishes without leaving fuzz behind.

Turkish cotton is known for its extra-long fibers, which create a softer, stronger, and more absorbent fabric. Our towels are woven in Denizli, Turkey — a region with centuries of textile expertise — using traditional methods that result in lightweight, quick-drying towels that get softer with every wash.

Our towels, robes, throws, and most of our linens are made in Denizli, Turkey, a region renowned for its textile craftsmanship. We work with skilled artisans and family-run workshops to create products that honor traditional weaving techniques. Some of our newer categories, like embroidered napkins and accessories, are made in partnership with artisan workshops in India.

Yes, our Turkish cotton products are OEKO-TEX Standard 100 certified, which means they've been tested and verified to be free from harmful chemicals and safe for direct skin contact. It's an independent certification that ensures the highest standards for textile safety and environmental responsibility.

Turkish towels (also called pestemals) are woven using a flat-weave technique rather than the looped terry construction of traditional towels. This makes them lightweight, quick-drying, sand-resistant, and easy to pack — perfect for travel, the beach, or the gym. They're also more versatile and can double as a wrap, blanket, or throw.

Turkish towels don't use the fluffy terry loops you might be used to. Instead, they're flat-woven, which gives them a lighter, more textured feel. The trade-off is that they dry faster, pack smaller, and get softer with every wash. Once you experience how quickly they dry and how well they travel, you won't want to go back.

Yes. We've built long-term relationships with family-run weaving workshops in Denizli. These partnerships allow us to maintain quality, support traditional craftsmanship, and ensure fair working conditions.

We prioritize natural materials like 100% cotton, which is biodegradable and more sustainable than synthetic alternatives. Our OEKO-TEX certification ensures our production process avoids harmful chemicals. We're continually working to improve our sustainability practices across sourcing, packaging, and shipping.

Yes! Our retail store is located in Kensington, MD, where you can see and feel our full collection in person. We also occasionally host pop-ups and seasonal shopping events — follow us on Instagram @oliveandloom for updates.

Absolutely. If you're local to the DC/Maryland area, we're happy to offer in-store pickup. Just select "Local Pickup" at checkout, and we'll have your order ready for you at our Kensington location.

Yes, we work with independent boutiques, gift shops, and retailers. If you're interested in carrying Olive & Loom, please email us at info@oliveandloom.com or visit our Wholesale page for more information.

We do! For corporate gifting, events, or custom projects, please reach out to info@oliveandloom.com and we'll work with you to create something special.